Customer Support

You can write to us at this address:

You can phone and fax us on these numbers:-

Phone: 00 31 20 524 1316 (24 hour answering machine for queries. We cannot accept credit card orders on this number)

Fax: 00 31 20 524 1460

You can email us at:-

complaints@sarahyoungdvd.com (queries regarding order receipt, delivery etc)

orders@sarahyoungdvd.com (placing orders by email)

support@sarahyoungdvd.com (general questions regarding the website)

DEFECTIVE DVDs

Faulty dvds are very rare, but if you do receive a defective disc please return it to us. We will then speedily get a replacement dvd to you. However before you return a defective dvd, please read the Dvd Format Info section of this website to ensure that your dvd player is correctly set to play the disc you suspect may be faulty. Please note that we can only replace defective discs with a new copy of the SAME title.

Faulty dvds should be returned, securely packed with a letter detailing the reason for return, and sent to:-